Products and ordering
Find answers to your questions about payment methods, tracking orders, returns, shipping, and warranty.
What payment methods can I use?
You can pay securely with iDEAL, Klarna (pay later), credit card, and Apple Pay.
Can I track my order?
Yes, once your order has been shipped, you will receive a track & trace code to follow your parcel.
What is your return policy?
You have a 14-day cooling-off period. Not satisfied? Return the product and receive your money back. View our returns policy page for all details.
Do you also ship internationally?
We ship within the Netherlands and Belgium. Shipping is always free.
Do your products come with a warranty?
Yes, our products come with a 2-year warranty. Please check the product page or contact our customer service for details.
Shipping & Delivery
Information about processing time, shipping options, delivery time, free shipping, and help with lost or damaged packages.
How quickly is my order processed?
Orders placed before 23:59 will be processed and shipped the same day.
What shipping options are available?
We ship for free from our own warehouse. Ordered before 23:59, delivered tomorrow.
What is the expected delivery time?
If you order before 11:59 PM, your package will be delivered the next day (Netherlands and Belgium).
Is shipping free?
Yes, shipping is always free on all your orders.
What if my parcel gets lost or arrives damaged?
In the rare event that a package goes missing or arrives damaged, please contact our customer service immediately. We will resolve it for you right away.
Customer service
Contact our customer service for prompt assistance with inquiries, changes or cancellations, feedback, and troubleshooting issues with your order.
How do I reach your customer service?
You can reach us by phone, email, or through the contact form on our website. Our contact details can be found on the "Contact" page.
What are the customer service hours?
Our customer service is available Monday to Friday, from 9:00 AM to 6:00 PM. We usually respond within 3 hours.
Can I still change or cancel my order?
We process orders quickly, but if you want to change or cancel something, please contact us as soon as possible. We will do our best to help you.
How can I give feedback or share my experience?
We'd love to hear from you! Leave a review on our website or social media, or contact our customer service directly.
What if I have a problem or need help?
Are you encountering any issues or do you need help? Please contact our customer service. We are happy to assist you.
Contact us
Still haven't found what you were looking for?
Is the answer to your question not in our FAQ? Then send us a message using the form below.
Now popular
